Building trust in a digital world.

Jun 29, 2023

10 strategies for establishing credibility online.


In today's digital landscape, building trust with your audience is essential for the success of your business. With countless options available at their fingertips, consumers rely on credibility and trustworthiness to make informed decisions. Here are some effective strategies to establish and enhance your credibility online:


1. Authentic Storytelling

Share your brand's unique story and values to create an emotional connection with your audience. Authentic storytelling helps humanise your brand and allows people to relate to your mission, fostering trust and loyalty.


2. Consistent Branding

Maintain a consistent brand image across all online platforms, including your website, social media profiles, and content. A cohesive and professional visual identity instils confidence in your brand and portrays a sense of reliability.


3. Showcase Social Proof

Leverage social proof to demonstrate that others have had positive experiences with your brand. Display testimonials, case studies, and reviews from satisfied customers on your website and social media channels to build credibility and instil trust in potential customers.


4. Transparent Communication

Practise open and transparent communication with your audience. Respond promptly to customer inquiries, address concerns openly, and provide accurate and helpful information. This transparent approach establishes your brand as trustworthy and reliable.


5. Expert Content Creation

Share valuable and informative content that showcases your expertise in the digital marketing industry. Create blog posts, articles, and videos that educate your audience, positioning your brand as a knowledgeable authority in your field.


6. Trusted Advisor Collaborations

Partner with trusted advisors within your industry who align with your brand values. When reputable individuals endorse your products or services, it enhances your credibility and expands your reach to their loyal followers.


7. Professional Website Design

Invest in a well-designed, user-friendly website that reflects your brand's professionalism and reliability. Ensure that your website is mobile-responsive, loads quickly, and offers a seamless browsing experience to enhance credibility.


8. Secure Website

Protect your website and customer data by implementing robust security measures. Display security badges, SSL certificates, and privacy policies to assure visitors that their information is safe with you.


9. Engage and Respond

Actively engage with your audience on social media platforms, responding to comments, messages, and inquiries promptly. Show that you value their feedback and are dedicated to providing exceptional customer service.


10. Industry Partnerships and Certifications

Collaborate with reputable organisations, obtain relevant certifications, and display partnership logos on your website. This demonstrates your commitment to industry standards and further establishes your credibility.



Establishing credibility online is crucial for attracting and retaining customers in the digital age. By implementing these strategies, you can build trust, inspire confidence, and differentiate your SME from the competition. Remember, building credibility takes time, consistency, and a genuine commitment to delivering value to your audience.


We Are Doodlebug - Blog

By Jennifer Doodlebug 18 Jan, 2024
What is International Day of Education? On the 24th of January we are celebrating International Day of Education, we recognising the education sector from a broader perspective. You may think, why is this something that needs recognizing? Well let us tell you. In 2018 the United Nations General Assembly granted the 24th of January as The International Day of Education. This day in particular focuses on educational development and reflecting on what we take for granted for accessing education and resources. Why Is This Important? Last year alone, the UK had at least 10.7 million children attending schools across the country whilst in other underdeveloped countries such as Sudan, Mali and others have a staggering rate of 258 million pupils who do not have access to any form of education. It is especially hard for those living in regions of higher inequality, education is not deemed as necessary and is often dismissed. Often governments also lack the sufficient funding for educational resources, meaning there is not enough funding for basic necessities such as bathrooms, teachers and supplies of uniform. International Day Of Education calls for change; the aim is to bring civil societies and individuals to take solid steps to ensure that children get to have a primary and secondary education in underdeveloped countries. Who Have We Worked With? We Are Doodlebug are proud to have worked with two amazing UK based Educational Trusts. As a company we believe in growth, the education sector is proven to provide that for individuals especially those in less fortunate circumstances. As Malala Yousafzai said “One child, one teacher, one book, and one pen can change the world”. The Diocese of Ely Multi Academy Trust, and Campfire Education Trust have been pivotal in providing Primary school education to thousands of children. Both Trust’s provide and establish a dynamic professional learning community, allowing children to grow an enthusiasm for learning and create curiosity about the world whilst still providing a caring attitude towards it. Seeing a child flourish in education is not just rewarding, it also gives them a chance in life and sets them up for success. How We Are Doodlebug Support Educational Trusts/Schools? 1.We can provide a consistent brand across schools whilst maintaining individual personality. 2.Ability to easily find policies in one place on the main MAT website which school sites link to so that they are always kept up to date and remain compliant. 3.We provide support via phone or email as well as training staff to make their own edits.a different source.
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We all know marketing has shifted significantly in the last few years. We are now able to be shown adverts and content 24/7 due to the rise of the smartphone. Businesses have told us in the past that their customers are not going to buy through social media so there is no point in using it in their marketing plans. I’m here to show you why regardless of your customer base, social media should be utilised by all businesses regardless of size or sector, Hootsuite claims that just over half the world’s population uses at least one social media platform; therefore the audience is there waiting for your content! There are two main reasons for all businesses to use social media: Brand Awareness Drive people to their website But we sell to businesses…. We often get told that our clients only sell to other businesses therefore social media is not relevant. This is not the case. People buy from people. Who are the decision makers in these companies? They are people like you and me who will use social media for personal use, if not also for their businesses if they are already savvy! The more your brand is known the better. Company bosses when making a decision to buy products or services of course will be more inclined to use a brand they are aware of. Don’t I pay for SEO to get people to see my website? Search Engine Optimisation is a vital component in your digital marketing armoury however it is not enough to rely on this alone to get your website to the top of the google search results. Although Google doesn’t use social media shares for its search engine rankings, a study by CognitiveSEO discovered an equivocal link between social shares and SEO; the shares, likes, and comments your posts receive are vital signals which Google and other search engines use to rank your website. Content is important Producing high quality relevant content is vital. To get more people seeing your posts and therefore driving business to you, you need to produce content that will make people notice as well as share with their social circle. Likes are good, however shares are most useful for businesses; the more people share content, the more visibility you will get. Writing blogs and articles as well as sharing other high quality content positions you and your business as knowledgeable and experts in your field. It is also a good idea to get content generated directly from your followers. If other people are talking about your business this has a much bigger impact than content coming directly from you. Yes, influencers do play a role for certain brands. In life we rely strongly on recommendations from other people and the same is true when we see things on social media platforms; when people are talking about your product or company on social media, you build brand awareness and credibility, and ultimately more sales. Why do I need a strategy? As with any project it’s important to assess the impact of the social media posts. Look back at what worked and what didn’t work. Which posts had the most shares or likes and use this to create more relevant content; essentially, give your followers what they want. Not all platforms are the same and therefore it is also important to tailor your content each time. Algorithms and trends are constantly changing. By having a strategy in place that is fluid and able to evolve this ensures you are able to keep up with trends and don’t get complacent putting out the same content every week. Therefore, don’t see social media as something only useful for marketing to consumers. It has a place in all marketing strategies currently and some form of social media will be around for many years to come.
02 Aug, 2021
Mental Health is an increasingly popular topic to discuss, especially in blogs and social media - the majority very positive and making great progress in breaking down barriers and preconceptions. For me, strating my business had a positive impact on mine, and I believe it has improved my quality of life imensely. That said, there are risks. My purpose for writing this post is to revisit these and examine my response. It will help me to write it, and I hope that it can also help others - I am not a health professional and this is purely my own experiences and coping strategies based on my experiences and interactions with medical professionals.
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